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FAQs & Contact Us

We're here for you for all your concerns, seriously all of them. Don't forget, we stand on the side of overcommunicating when it comes to the important things. We will send an email for each of the following:

A confirmation email once your order has been placed and confirmed.
A shipping confirmation email once your order officially leaves our warehouse and begins its journey to you.
And lastly, what you have been waiting for, an arrival email to alert you that your Cider package has been delivered.

As soon as your order has been shipped, you will receive an email including tracking information.
Or you can track your order here

Orders typically arrive within 7 to 15 days for standard shipping and within 5 to 10 days for express shipping. Please visit our Shipping & Delivery page for more information on your specific location. Once your order has started its journey to you, we will send you an email with tracking information. Please note that COVID-19 may impact delivery time, with some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details.

We ship globally to all destinations that our carriers provide service to. Please visit our Shipping & Delivery page for more information.

If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered. Once your order is delivered, you can request a free return if you order from the U.S.. If you order outside of the U.S., you will need to pay for the return shipment.

Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage: hi@shopcider.com

Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account. Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you and email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days please contact us.

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, PayPal, Apple Pay, and Google pay. 
For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.

They are not. Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered. 

Please send us an email at partnership@shopcider.com to share your interest! We’d love to hear from you!

To reach us, click the buttons on top of the page. Or send an email to hi@shopcider.com.

Cider is a taste, a state of mind, a celebration. We make trendy and affordable women's clothing, innovating towards a zero inventory future. Free shipping on orders over $59. Free domestic returns. Worldwide shipping.
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